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The cookies we use include analytics and advertising cookies. You have been successfully logged out. You still have items in your basket. Your final bill will include any out-of-bundle charges you have incurred before termination and, if you terminate your airtime contract before paying off your Device Plan in full, your final bill will also include the lump sum you still owe under your relevant Device Plan credit agreement s.
If you're on Pay Monthly but not on O2 Refresh, or have joined us through a third party, your contract lasts for one, 12, 18 or 24 months. Find out when your contract ends in My O2. Your final bill will include any out-of-bundle charges you have incurred before termination and, if you cancel your contract before the end of your minimum term, your final bill will also include early termination charges.
VAT and decide to disconnect after six months. VAT and decide to disconnect after nine months. For information on what it could cost you to leave O2, and what is included in your estimated remaining charges or credit, take a look at our FAQs below.
If you have any questions or want to speak to us, you can always give us a call. When you disconnect from O2, all the information on your sim will be lost, so make sure you back up anything you want to keep. The information we give you will be as accurate as possible at the time we provide it, but could change. They may want to get in touch with us. Take a look at our sharer plan terms and conditions. Take a look at our Multisave terms and conditions.
Take a look at our O2 Insure terms and conditions. If you have a credit balance, you can request a refund. You can ask us to unlock your device any time, for free. Find out more about unlocking a phone for use on another network. This will make sure your iMessages show as coming from the correct number. Just fill in the keep my number form. Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack.
On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us. We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on free from your O2 phone, or on from any other phone. We'll do the rest.
If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. Swapping your sim? Message 5 of I have 8 numbers, if I change one today then I can't change any numbers for 30 days I can, as I only have 8 numbers, add another 2 numbers at any time but I cannot delete or amend any numbers I can only amend numbers on the 31st day hope this makes sense.
Message 6 of Message 7 of Message 8 of Both options take 48 hours. Message 9 of Message 10 of Post Reply.
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